Support
Most questions are about purchases and about moving an account to a new phone. Both are answered below. Anything else, write to us — include your display name and roughly when you created the account, and we will find it.
My coins are missing after reinstalling
Coins live on our server, not on the device — but an anonymous account is recognised by a per-vendor device identifier that Apple resets when you delete the app. If you reinstalled without an email account, the old balance is stranded.
To avoid this, open Profile → Create Account and add an email address and password. That turns the anonymous account into a permanent one, keeping the coins, library and unlocked chapters you already have, and lets you sign in anywhere. If you have already lost access to a balance you paid for, email us with the date and amount of the purchase and we will restore it.
I paid but the coins did not arrive
Coins are credited by our server after Apple confirms the purchase, so a dropped connection at the wrong moment can delay them. Open the app while online — the pending transaction is finished automatically on launch. If the balance is still wrong after a restart, email us the transaction date and the amount.
Restoring a Premium subscription
Sign in with the same Apple Account that bought it, open Store and tap Restore Purchases. Premium status is tied to your Apple Account, so it follows you to a new device without a second payment.
Cancelling Premium
Subscriptions are billed by Apple and can only be cancelled through Apple: Settings → your name → Subscriptions → Emberpage → Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge. The current period runs to its end after cancelling.
Refunds
All payments go through Apple, so refunds are Apple's to grant. Request one at reportaproblem.apple.com with the Apple Account that made the purchase. We are not able to issue refunds ourselves, but we can confirm what was credited if that helps your request.
Deleting my account
Open Profile → Delete Account and confirm. Everything tied to the account is erased immediately and permanently, including any remaining coins and Premium time — there is no undo, so use it deliberately. The full detail is in the Privacy Policy.
Reading settings
Tap the middle of a page to open the reader controls: six themes, five typefaces, text size, line spacing, margins, justification, first-line indent, screen brightness and a keep-screen-awake switch. Settings apply to every book and survive restarts.
Reporting a copyright issue
Write to support@emberpage.pro identifying the work, the chapter or book in Emberpage, and your relationship to the rights holder. We investigate every report and remove infringing material where the claim is well founded.
Still stuck
Email support@emberpage.pro. Telling us your iOS version, iPhone model and what you were doing when it went wrong makes the answer a lot faster.